Where to Go YOUR DECISIONS MATTER Navigating the healthcare system can be difficult. Knowing where to go for care can help you save time and money. Educate yourself on nearby clinics, develop a relationship with a primary care physician (PCP), and know your in-network urgent care options. $ $$ $$$ $$$ $ $$$ $$ $$$ $$$ Virtual doctor visits with licensed physicians can diagnose, treat, and prescribe medications for common ailments. Virtual care may also extend to mental health, dermatology, nutrition, and more. Te le h e a lt h Virt u a l Ca re Germs: No Travel: No Hours: 24/7/365 Walk-in clinics that offer treatment for non-life-threatening conditions such as sprains, rashes, burns and sore throats. Co n ve n ie n c e Ca re Clin ic Germs: Yes Travel: Yes Hours: Extended Hours Doctor office visit with board certified, licensed physicians who can diagnose, treat and prescribe medications for many common ailments. P rim a ry Ca re P h ysic ia n Offic e Germs: Yes Travel: Yes Hours: Business Hours When you need care quickly, but it’s not a true emergency. Mobile urgent care may be available in your area and can provide many urgent care services at your home. Urg e n t Ca re Clin ic s Germs: Yes Travel: Yes Hours: Extended Hours Emergency Rooms (ER) handle life-threatening or serious conditions needing immediate care, often resulting in hospital admission. They are more efficient and cost- effective compared to freestanding emergency departments. Ho sp it a l Em e rg e n c y Ro o m Germs: Yes Travel: Yes Hours: 24/7/365 Not recommended: FSEDs are not attached to a hospital and cannot admit you to a hospital (if needed). If you require immediate care, go to an ER facility attached to the hospital. Fre e st a n d in g Em e rg e n c y De p t . Germs: Yes Travel: Yes Hours: Varies 7

2026 Employee Benefits Guide - Page 7 2026 Employee Benefits Guide Page 6 Page 8