Virtual Health Care Services by Cigna Healthcare

Health care that’s there for you when and where you need it Head-to-toe virtual care from MDLIVE. Virtual care is making access to high-quality healthcare more convenient and affordable — for you and every covered member of your family. That’s why Cigna Healthcare℠ has partnered with ® MDLIVE to offer a broad suite of convenient virtual care options — available by phone or video, and in English or Spanish Primary Care1 4 Dermatology Easy, fast appointments, referrals, Fast, customized care for skin, hair, and nail prescriptions, lab work and diagnostic tests conditions — no appointment required • Preventive care and wellness screenings • Care for common skin, hair and nail conditions available at no additional cost to identify including acne, eczema, psoriasis, rosacea, 2 conditions early. suspicious spots and more. • Manage chronic conditions and establish • Upload photos and describe symptoms for a relationship with the same primary care board-certified dermatologists to review. provider (PCP) through routine care. • Diagnosis and customized treatment plan, • Receive orders for biometrics and blood work usually within 24 hours. 3 at local facilities. Urgent Care Behavioral Care On-demand 24/7 or schedule a time that Talk therapy and psychiatry from the privacy of works for you home, with no waiting rooms • Convenient, affordable alternative to urgent • Access to licensed therapists and board- care centers and the emergency room. certified psychiatrists. • Care for many minor illnesses and injuries, such • Schedule an appointment that works for you and as infections, cold & flu, and sinus problems. have recurring sessions with the same provider. • Includes pediatric care, allowing your child • Care for topics such as anxiety, stress, life to be seen quickly and from the comfort of changes, grief and depression. their home. Prescriptions available through home delivery or at local pharmacies, if appropriate. Disclosures listed on next page. 961333 08/23

It’s easy to connect to care. Virtual care visits are convenient and easy, whether you choose on-demand care or to schedule an appointment. And you can select an appointment in English or Spanish. 1. 2. 3. 4. Access MDLIVE by logging Find the “Talk to a Doctor” Select the type of virtual Schedule your appointment ® into myCigna.com or by button on the homepage. care you need — Medical or or start your visit today. ® using the myCigna app. You may have to scroll Counseling. Estimated cost 5 down. will be shown. Visit myCigna.com or call MDLIVE at 888.726.3171 when you need virtual care. 1. Virtual primary care through MDLIVE is only available for Cigna Healthcare medical members aged 18 and older. 2. Appointments are required. For customers who have a non-zero preventive care benefit, MDLIVE virtual wellness screenings will not cost $0 and will follow their preventive benefit. 3. Limited to labs contracted with MDLIVE. 4. Virtual dermatological visits through MDLIVE are completed via asynchronous messaging. Diagnoses requiring testing cannot be confirmed. Customers will be referred to seek in-person care. Treatment plans will be completed within a maximum of 3 business days, but usually within 24 hours. 5. Prices shown on myCigna are not a guarantee. Coverage falls under your plan terms and conditions. Cigna Healthcare provides access to virtual care through national telehealth providers as part of your plan. This service is separate from your health plan’s network and may not be available in all areas or under all plans. Referrals are not required. Video may not be available in all areas or with all providers. Refer to plan documents for complete description of virtual care services and costs. In California: Services may be available on an in-person basis or via telehealth from the enrollee’s primary care provider, treating specialist, or from another contracting individual health professional, contracting clinic, or contracting health facility consistent with California law. Enrollees that have coverage for out-of-network benefits may receive services either via telehealth or on an in-person basis using the enrollee’s out-of-network benefits. Note: out-of-network benefits, if available, will generally include higher out-of-pocket financial responsibility and no balance-billing protections. Please refer to your benefit plan documents for specific information about your benefit plan and out-of-network benefits. Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (Bloomfield, CT), Evernorth Care Solutions, Inc., Evernorth Behavioral Health, Inc., Express Scripts, Inc., or their afÏliates. Policy forms: OK - HP-APP-1 et al., OR - HP-POL38 02-13, TN - HP-POL43/HC-CER1V1 et al. (CHLIC); GSA-COVER, et al. (CHC-TN). 961333 08/23 © 2023 Cigna Healthcare. Some content provided under license.